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Return & Refunds FAQs


> An item was lost or damaged during shipping
If your item was damaged during shipping, you are eligible for a full refund, please feel free to contact customer service. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it, contact us saying you rejected the package (see above), and EnjoyOurs will then ship you a new item immediately.

> An item is missing from my shipment
If your order is missing an item, please contact Customer Service, Our Customer Service team will respond to you within 24 hours. Once Customer Service confirms an item is missing, we will begin processing a new one for you.

> I received an incorrect item
If you received an incorrect item, you can exchange it for the correct item or receive a full refund. To begin the process, you can contact Customer Service. Our Customer Service team will respond to you within 24 hours.